Udemy Video Black Screen: How to Fix It on MacBook and Windows with Extended Monitor

Are you facing a Udemy video black screen when using your MacBook or a Windows machine with an extended monitor? This issue is common and can be caused by browser settings, display arrangements, or compatibility problems. Luckily, it’s usually easy to fix.

In this guide, we will walk you through the steps to resolve the Udemy black screen problem so you can get back to learning without interruptions, whether using a MacBook or a Windows PC.

Why Does the Udemy Video Black Screen Issue Happen?

The Udemy black screen issue can occur due to a variety of factors, including:

• Browser hardware acceleration causes rendering glitches.
• Incorrect display settings on macOS or Windows.
• Corrupted cache or cookies in your browser.
• Outdated browser or operating system versions.
• Issues with compatibility between Udemy and the extended monitor.

Let’s explore solutions to help you fix this problem on both platforms.

Solutions to Fix Udemy Video Black Screen

Disable Browser Hardware Acceleration

Browser hardware acceleration is a common culprit behind the Udemy video black screen issue. Disabling it can resolve the problem on both MacBook and Windows machines.

Steps to Disable Hardware Acceleration in Chrome (Mac and Windows):

1. Open Chrome.
2. Navigate to Settings > System > Advanced.
3. Toggle off “Use hardware acceleration when available”.
4. Relaunch Chrome and check if Udemy videos play without a black screen.

Reset macOS or Windows Display Arrangement

If you’re experiencing a black screen on Udemy videos, the issue could be with your display arrangement, especially when using an extended monitor.

For macOS (MacBook):

1. Open System Preferences > Displays.
2. Click the Arrangement tab.
3. Adjust the monitor positions or uncheck “Mirror Displays” temporarily.
4. Reopen Udemy and check if the black screen issue persists.

For Windows:

1. Right-click on the desktop and select Display Settings.
2. Under Multiple Displays, adjust the monitor arrangement.
3. Try turning off “Duplicate” and ensuring “Extend” is selected for the extended monitor.
4. Restart your browser and check if Udemy videos work.

Set the Extended Monitor as the Primary Display

If you’re using an extended monitor for Udemy videos, setting it as the primary display can resolve the Udemy black screen problem on both MacBook and Windows machines.

For macOS (MacBook):

1. Go to System Preferences > Displays > Arrangement.
2. Drag the white menu bar to the extended monitor to make it the primary display.
3. Restart your browser and check if the black screen issue is fixed.

For Windows:

1. Right-click on the desktop and select Display Settings.
2. Scroll down and select Make this my main display for the extended monitor.
3. Restart your browser and see if Udemy videos play correctly.

Clear Browser Cache and Cookies

Corrupted browser cache or cookies may lead to the Udemy video black screen issue. Clearing them could resolve the problem.

For Chrome (Mac and Windows):

1. Go to Settings > Privacy and Security > Clear Browsing Data.
2. Select Cached Images and Files and Cookies and Other Site Data.
3. Click Clear Data, then relaunch Chrome and test Udemy videos.

For Safari (macOS):

1. Open Safari > Preferences > Privacy > Manage Website Data.
2. Click Remove All to clear cookies and cache.
3. Restart Safari and test Udemy.

For Firefox (Windows):

1. Open Menu > History > Clear Recent History.
2. Select Cookies and Cache, then click Clear Now.
3. Restart Firefox and test Udemy videos.

Use Safari’s Develop Menu (macOS)

Safari users on macOS can use the Develop menu to clear advanced cache settings and resolve the Udemy video black screen issue.

How to Use the Develop Menu (macOS):

1. Open Safari > Preferences > Advanced.
2. Enable Show Develop menu in menu bar.
3. Open Udemy, go to the Develop menu, and select Empty Caches.
4. Reload the page and check if Udemy videos load properly.

Disconnect the Extended Monitor

If the black screen on Udemy videos persists, try disconnecting the extended monitor temporarily to isolate the issue.

1. Disconnect the extended monitor and test Udemy videos on your MacBook or Windows machine’s main screen.
2. If Udemy works, reconnect the external monitor and move the Udemy window back to it.

Use the MacBook or Windows Screen for Udemy Videos

If none of the above fixes work, you can temporarily switch to your MacBook or Windows machine’s built-in screen to avoid the black screen issue.

Simply drag the Udemy window back to your MacBook screen (or main PC screen) to continue watching your courses.

Additional Tips to Avoid Udemy Video Black Screen

• Keep your browser and operating system updated. Ensure you’re running the latest versions to avoid compatibility issues.
• Try a different browser. If you’re using Chrome, try Firefox or Safari to see if the issue is browser-specific.
• Contact Udemy Support. If the problem continues, contact Udemy support for assistance, providing your device and browser details.

Conclusion on Udemy video black screen

The Udemy video black screen issue is a frustrating problem, but with the right steps, it can be easily fixed on both MacBook and Windows machines. Whether it’s disabling hardware acceleration, adjusting display settings, or clearing browser cache, these solutions should help you get back to your learning without interruptions.

If you’ve faced this issue and found additional fixes, feel free to share them in the comments. Happy learning!

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